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Keyword Recognition

Questions and answers about IVR programming for Plum DEV

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support
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Re: Keyword Recognition

Post by support »

Hi,

Here's our documentation on grammars: http://www.plumvoice.com/docs/dev/developer_reference:grammar

We recommend using the SRGS+XML tag format, something like this:
<item>Lancaster <tag>hotel="The Lancaster Hotel"</tag></item>

Regards,
Plum Support

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