Plum IVR Support

Hi, you can send the call logs to devsupport @plumgroup.com. Could you also either post or send the code that is supposed to be using the grammar?

Regards,
Plum Support

This issue originates from the first prompt in "formRouteMenu." You're using the special character "&" which some TTS engines can't process. We recommend avoiding special characters in your prompts whenever possible. This includes replacing the "#" sign too.

Special characters should be avoided in prompts, regardless if you use the character directly (&) or use a special entity for it (&) We highly recommend replacing all special characters with their word equivalent (and). Each TTS engine handles special characters slightly differently. For example, we noticed this issue doesn't occur when you use the AT&T Natural Voices TTS engine. We also noticed that the RealSpeak TTS engine will handle & properly when you use a <break> tag before it.

However, we recommend simply avoiding special characters.

We tested the code you had posted and followed your instructions on our end, but were unable to reproduce the issue. Upon dialing the VXML application