Any text I put inside <prompt bargein="true"> can be interrupted by any sort of sound, especially speech. Isn't bargein=true only supposed to allow dtmf to interrupt?
Is this working properly? If so, how do I let dtmf barge-in but not speech?
Also, why is bargeintype not supported? Will it be any time soon?
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"bargein" issues
adjust the global property inputmodes in your IVR code
Hello,
The default inputmodes is "dtmf voice" and allows any prompt with bargein="true" to be interrupted by both speech and noise. If you wish to only allow bargin using DTMF you need to adjust the IVR global property, inputmodes in your IVR code:
The bargeintype is not supported and Plum does not yet have any plans to support it.
Regards,
Plum Support
The default inputmodes is "dtmf voice" and allows any prompt with bargein="true" to be interrupted by both speech and noise. If you wish to only allow bargin using DTMF you need to adjust the IVR global property, inputmodes in your IVR code:
Code: Select all
<property name="inputmodes" value="dtmf"/>Regards,
Plum Support