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"bargein" issues

Posted: Sat Apr 22, 2006 12:42 am
by jasoneppink
Any text I put inside <prompt bargein="true"> can be interrupted by any sort of sound, especially speech. Isn't bargein=true only supposed to allow dtmf to interrupt?

Is this working properly? If so, how do I let dtmf barge-in but not speech?

Also, why is bargeintype not supported? Will it be any time soon?

adjust the global property inputmodes in your IVR code

Posted: Sat Apr 22, 2006 10:03 am
by support
Hello,

The default inputmodes is "dtmf voice" and allows any prompt with bargein="true" to be interrupted by both speech and noise. If you wish to only allow bargin using DTMF you need to adjust the IVR global property, inputmodes in your IVR code:

Code: Select all

<property name="inputmodes" value="dtmf"/>
The bargeintype is not supported and Plum does not yet have any plans to support it.

Regards,
Plum Support