Dial extension during <transfer>

[always24x7]

Is is possible to dial an extension during a transfer after the remote side picks up?

If so, how is this done?

I have tried putting ','s in the number to be dialed, but I get an error.

I also tried putting "x451" at the end of the number, but that also got an error.

I tried putting anohter <transfer> in the <filled> of a <transfer>, but I got an error that way as well.

Any ideas?

[support]

Hello,

In the next version of the Plum IVR platform will support RFC 2806. At this time there is not guaranteed timeline for this release. This will allow IVR developers to use the VoiceXML 2.0 standard for defining telephone urls. In the mean time you can use the AAI attribute for dialing extensions:

Code: Select all

<transer dest="15551231234" aai="451">...

The default behavior for the Plum IVR system is to attempt to pass those digits to the called party once the call is connected. Please note this is not consistant with the VoiceXML 2.0 spec.

Regards,
Plum Support