Plum IVR Support

Session.ani is not returning the caller id. I have tried with 3 different sprint phones. but the same phone makes the call to other mobile it shows the callerid.

Hi,

The fully-qualified name for this variable is actually:

session.telephone.ani

Let us know if you continue to experience IVR problems.


Regards,

Plum Support

Yes I am using session.telephone.ani only. still it is not working or sprint phones I mean who has sprint service.

Hi,

There's no obvious reason why the IVR platform should be unable to get the caller ID, unless the Sprint phone has chosen to block its caller ID.

Again the syntax for getting the callerID is:
<var name="callerID" expr="session.telephone.ani" />

If other phones call into the Plum IVR platform and their caller ID can be captured, then it is almost certainly a problem with the settings on the Sprint phone.

If you have any more information about the conditions under which this happens, let us know.



Regards,

Plum Support

I have using this script and caller ID is not showing up. Where as if I call some other person from that same sprint phone callerid appears on that phone.

here my VXML

<?xml version="1.0"?>
<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml">
<form id="ani_test">
<block>
<prompt>
<say-as type="acronym">
<value expr="session.telephone.ani" />
</say-as>
</prompt>
</block>
</form>
</vxml>";

Hello,

Could you please send an email to support@plumvoice.com with your account information and the phone number you are attempting to call into the IVR system from. We need this information to properly diagnose why caller id is not working for you.

Regards,
Plum Support