Plum IVR Support

I need to increase the time-stamp between two digits (in same input field), while a user is entering a value through telephone.

Eg . A user will be prompted to enter user number. While he is entering data (but not completed yet) the system prompts to enter his password. So the system could get only first digits of what the user entered as his user number. To avoid this it needs to increase inter-digit time out.

In your programmers reference it says that this can be done using the Global property “Interdigittimeout”. I used the following script to increase inter-digit time out. It didn’t work. And I tried to user properties such as “Incompletetimeout" and “Completetimeout“ to check whether those can be used to get my work done. But no success.

Please let me a way to do this.

Thanks
Viraj

Hi,

IVR script shows solution by simply adding an interdigittimeout IVR property to the field in which you are collecting data:

<field name="phoneNumber" type="digits">
<property name="interdigittimeout" value="4s" />
<prompt>
Please enter blah blah blah...
</prompt>
<filled>
<!-- do something with the caller's entry -->
</filled>
</field>


Regards,

Plum Support

I solved the problem. Thanks for the reply.

Viraj