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If solution is on Plum Cloud, how file saved on ours server
Posted: Sat Jan 11, 2014 1:36 pm
by johnmu
We need to record each call and need the recording of each call to be saved or transferred to our server. If a Plum IVR application is hosted in Plum’s Cloud, how the recording file will be saved or transferred to our server? Could you please provide me with an example? Our servers are running Windows Server 2008. We can build web services in our servers by .net or php.
Re: If solution is on Plum Cloud, how file saved on ours ser
Posted: Mon Jan 13, 2014 10:08 am
by support
Hi,
Yes, it is possible for you to record a call and save and transfer it to your server. This link in our hosting documentation demonstrates how you would be able to do this:
http://www.plumvoice.com/docs/dev/voice ... lrecording
Hope this helps.
Regards,
Plum Support
Re: If solution is on Plum Cloud, how file saved on ours ser
Posted: Mon Jan 13, 2014 10:56 am
by johnmu
Will savecallrecording.php be on Plum’s Cloud? What should we do on our end(Window Server 2008) to allow the file to be saved? Do we have to build a web service or we only need to give Plum access?
Re: If solution is on Plum Cloud, how file saved on ours ser
Posted: Mon Jan 13, 2014 11:58 am
by support
Hi,
No, recordcallexample.php and savecallrecording.php are sample code examples to be used for reference. recordcallexample.php is a sample code example on how to perform a transfer and save and submit a call recording to your application server. savecallrecording.php is a sample code example on how you could write code to handle the call recording to upload and store on your application server.
You would need to write your own code on your application server to achieve the equivalent of recordcallexample.php and savecallrecording.php. Unfortunately, we don't have any code samples for how you would do this on your Windows Server 2008 system as we're mainly a Linux and PHP shop.
Regards,
Plum Support