Plum IVR Support

Posted: **Sat Mar 01, 2014 1:08 pm**

From Reference: http://www.plumvoice.com/docs/dev/voicexml:tags:say-as
it reads:

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt>
Acronym is spelled:
<say-as type="acronym">
acronym
</say-as>
</prompt>
</block>
</form>
</vxml>

The output of the above script would be:
Computer: Acronym is spelled: A-C-R-O-N-Y-M.

However when I run this on our hosted platform,
Computer: Acronym is spelled acroynm

Not spelled out, but as the word.

The sub notes from the reference read:
acronym: The acronym tag type works fine in the US, but does not work in the UK. If you are using AT&T Natural Voices and you want to spell out words or say back digits in the UK, you would have to use commas inside of a string such as "a, c, r, o, n, y, m" or "1, 2, 3, 4, 5".

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt>
Acronym is spelled:
<say-as type="acronym">
a,c,r,o,n,y,m
</say-as>
</prompt>
</block>
</form>
</vxml>

The output of the above script is:
Computer: Acronym is spelled: A comma C comma R comma O comma N comma Y comma M.

It only seems to work if I replace the comma's with spaces.
Am I doing something wrong?
I am in the US, not UK. How can I tell if I have AT&T Natural Voices?
The goal is to have say-as spell.

Thanks,
Don

Posted: **Mon Mar 03, 2014 8:55 am**

Hi Don,

Your onsite IVR system uses Nuance RealSpeak (with voices: Samantha and Paulina), so you wouldn't be able to use <say-as type="acronym"> as that can only be used with AT&T Natural Voices.

There is a previous forum post that addressed this issue here: http://support.plumvoice.com/viewtopic. ... 216&p=4108

If you're looking to spell out digits, you can use the following code example as reference:

realspeaksayasdigits.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
  <form>
    <field name="userdigits" type="digits?length=4">
      <property name="inputmodes" value="dtmf"/>
      <prompt>
        <speak xml:lang="en-US"><voice name="Samantha"> 
          Please enter some digits.
        </voice></speak>
      </prompt>

      <filled>
        <prompt>
          <speak xml:lang="en-US"><voice name="Samantha"> 
          You entered <say-as type="number:digits"><value expr="userdigits"/></say-as>.
          </voice></speak>
        </prompt>
      </filled>
    </field>
  </form>
</vxml>

If you're looking to spell out a word, you can use the following code example as reference:

realspeakspellword.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
  <form>
    <var name="myword" expr="'hello'"/>
    <block> 
      <prompt>
        <speak xml:lang="en-US"><voice name="Samantha"> 
          Your word spelled out is <value expr="myword.replace(/(.)/g, '$1, ')"/>.
        </voice></speak>
      </prompt>
    </block>
  </form>
</vxml>

Hope this helps.

Regards,
Plum Support

Plum IVR Support

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