Call data missing

[RobCat]

Has anyone else experienced loss of call data in Plum DEV?

We use Plum DEV to report on the number of callers we get each month. I was running a series of reports, one for each month, and when I got to February 2013 there was no data available for display. Less than a month ago I was running reports for calls received in 2010 and 2011 without any problems. Now all that data is missing. Is anyone aware of why this is happening?

Thanks in advance.

[support]

Hi,

Regarding this issue, we would recommend sending an e-mail to support@plumgroup.com. When sending this e-mail, please make sure to include your customer ID in the subject line of the e-mail. Your customer ID can be found within your support contract with Plum.

If you do not have a support contract with Plum, please contact your sales representative.

Regards,
Plum Support