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Speech Rec Optimization?

Questions and answers about IVR programming for Plum DEV

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w2gi
Posts: 46
Joined: Fri Jun 26, 2009 1:35 pm

Speech Rec Optimization?

Post by w2gi »

I understand the plum dev console has something called "VoiceTrends" for streamlining of call flows.

Specifically I need to gain access to "Speech Rec Optimization—Logs speech recognition attempts and identifies spots that need grammar improvements."

How can I view this? I've already read and enabled the analytics disclosure in the dev console.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Speech Rec Optimization?

Post by support »

Hi Charles,

These questions have been addressed in a separate ticket that you have opened with our support team yesterday.

Regards,
Plum Support

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