Speech Rec Optimization?
Posted: Tue Mar 11, 2014 3:38 pm
I understand the plum dev console has something called "VoiceTrends" for streamlining of call flows.
Specifically I need to gain access to "Speech Rec Optimization—Logs speech recognition attempts and identifies spots that need grammar improvements."
How can I view this? I've already read and enabled the analytics disclosure in the dev console.
Specifically I need to gain access to "Speech Rec Optimization—Logs speech recognition attempts and identifies spots that need grammar improvements."
How can I view this? I've already read and enabled the analytics disclosure in the dev console.