Post Transfer Call Drop
Posted: Fri Jun 20, 2014 3:30 pm
**UPDATE: I think the issue is that the call progress moves from 'transfer' to 'end call' in our app at the moment the 3rd party answers the call. In fact, the call progress should remain on 'transfer' during the duration of the call. It should move to 'end call' when either the customer or 3rd party actually completes and ends the call. Why is this?
Is there any way to determine what could cause (and fix) intermittent call dropping post call transfer?
What happens is, customers call into our system and use the GUI app...the customer's call is then redirected to a 3rd party external phone number based on customer's input. The 3rd party end user says they see the call incoming, they answer the call but 2 seconds later the call is ended.
The situation was replicated back to back.
What can we do to troubleshoot and fix?
Is there any way to determine what could cause (and fix) intermittent call dropping post call transfer?
What happens is, customers call into our system and use the GUI app...the customer's call is then redirected to a 3rd party external phone number based on customer's input. The 3rd party end user says they see the call incoming, they answer the call but 2 seconds later the call is ended.
The situation was replicated back to back.
What can we do to troubleshoot and fix?