Plum IVR Support

Could you please help for the below issue:

IVR transactions we have implemented in three languages 1. English 2. French and 3. Spanish. When user provide any wrong input it says "Sorry, I didn’t understand you" but for all languages it prompts in English only. As this prompt is handled by IVR system so how can we make it in different languages like French and Spanish.

Like whenver user is using French/Spanish flow they should hear the message(Sorry, I didn’t understand you) in French/Spanish language only.

Hi.

Yes, you can use the <nomatch> tag in your VoiceXML code to handle wrong inputs entered by the user. This would allow you to set up different <nomatch> messages for your different languages. For more information about the <nomatch> tag, please see our documentation here: http://www.plumvoice.com/docs/dev/voicexml:tags:nomatch

Please let us know if you have any further questions on this.

Regards,
Plum Support