Plum IVR Support

I've initiated a number of outbound calls today, but only a few are appearing in the Recent Calls log. Account is xxxxxx.xxxxxxx@xxxxxxxxxxxxxx.xxx.

Hi,

You would need to check the output of what's being returned when you attempt to queue your calls to queuecall.php. Please note that before your outbound calls go out, the outbound platform sends a GET request to confirm that the start_url URL return an HTTP 200 OK response. If these URLs don't return this response, the queuecall operation fails.

Also, from the call logs, you will need to address the parse errors that are occurring for your application script.

Regards,
Plum Support

This isn't an issue with the start_url. Even when a call goes through successfully and is completed, nothing is appearing in the log (logging was working last week).

Hi,

Can you provide the times of when you queued these calls? Our outbound system shows only 3 completed outbound calls for your account on 8/11.

Regards,
Plum Support

There were numerous calls, and further calls today that haven't appeared in the logs. One example was at 12/8/2014 10:57 (GMT), the returned call id was 273206.

Hi,

Thanks for providing that call example. This issue should now be resolved and you should see call logs again for your account.

Regards,
Plum Support