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WAV vs MP3

Questions and answers about IVR programming for Plum DEV

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dnagel
Posts: 18
Joined: Sat Feb 08, 2014 10:18 am

WAV vs MP3

Post by dnagel »

When using the audio tag, the *.wav gives me trouble where I have no issues with MP3.

Here is the error from the log.
Audio segment from the URL http://127.0.0.1/mywave.wav added to prompt queue
File: http://127.0.0.1/mywave.wav Should only be 1 channel, it's 2
Unrecognized format in WavDecoder

Is there a setting I can set to correct this?

Thanks,
Don

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: WAV vs MP3

Post by support »

Hi,

We would recommend recording your .wav files in 8 kHz, 16-bit, mono to correct this issue.

Regards,
Plum Support

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