voicemails getting cut off

[msh]

Hi,
We are using the following code to record voicemails. Unfortunately the calls are getting cut off. The longest voicemail runs about 47 seconds. The maxtime is set for 300s or 5 minutes, which if I read correctly means up to 5 minutes of voicemail recording.

the html.translate just allows the code to auto build the vxml audio tags, which works. I am wondering if the maxtime starts when the audio tags play, or if it starts after the beep?

Code: Select all

<record name="voicemail" beep="true" maxtime="300s" type="audio/x-wav" finalsilence="10s" dtmfterm="true">
		<prompt>
            @Html.Translate("ARS_AbsenceMessage_LeaveMessage", false);	
            @Html.Translate("ARS_AbsenceMessage_AfterVoicemail", false);	
			<break />
		</prompt>
		<filled>
			<submit next="@Url.SaveAbsenceVoiceMessage()" namelist="voicemail" method="post" enctype="multipart/form-data"/>
		</filled>
		<noinput>
            @Html.Translate("ARS_AbsenceMessage_NoVoiceMessage", false);
			<reprompt/>
		</noinput>
		<noinput count="3">
            @Html.Translate("ARS_AbsenceMessage_NoVoiceMessage", false);
			<submit method="post" next="@Url.SaveAbsenceVoiceMessage()" />
		</noinput>
	</record>

[support]

Hi,

The "maxtime" attribute applies as soon as the recording begins (meaning after your audio files and beep play).

Regarding your VoiceXML code (disregarding the html.translate), there appears to be nothing wrong that would cause recordings to cut off. We've tested with the same code settings using the <record> tag and found that we were able to produce recordings well over 47 seconds. We were unable to reproduce any issue where the recording gets cut off.

The recording would only end if the user reaches the max recording time of 5 minutes, enters a DTMF input to terminate their recording, or is silent for more than 10 seconds while recording.

Regards,
Plum Support