Plum IVR Support

Posted: **Thu Dec 18, 2014 4:40 pm**

Hi,

We need use the streets of Sleepy Hollow. But in the PLUM log file it reported "error creating grammar" when it attempting to fetch :http://vxml.plumgroup.com/grammars/usst ... w&state=CA

when when I put the link in the browser, it showed

Code: Select all

<?xml version="1.0"?>

-<grammar root="usstreet" mode="voice">

<!-- DBserver miranda.plumgroup.com -->



-<rule id="usstreet">

<one-of> </one-of>

</rule>

</grammar>

No streets included. But when I use other cities, it returned streets. For example , http://vxml.plumgroup.com/grammars/usst ... y&state=CA

Why?

Thanks.

Posted: **Fri Dec 19, 2014 3:27 pm**

Hi,

Thanks for your post. Please note that our usstreet grammar database is based on the US Postal Service's data, which contains no information on Sleepy Hollow, CA. Our database knows of the city and state of San Anselmo, CA.

Also, if you were to do a Google search for a specific address in Sleepy Hollow:

https://www.google.com/search?q=5+Van+R ... C+CA+94960

you'll see that the city and state are corrected to San Anselmo, CA within Google.

Hope this helps.

Regards,
Plum Support

Plum IVR Support

why I cannot get streets of city Sleepy Hollow

why I cannot get streets of city Sleepy Hollow

Re: why I cannot get streets of city Sleepy Hollow