Unable to connect

[sheeja.v]

I am unable to connect plumvoice phone no. Whenever plumvoice number is dialled it prompts to enter extension but it is not identifying it. After three attempts its disconnecting it.

[support]

Hi,

Which phone numbers are you attempting to dial? When dialing 617-712-3999 x1485 and 617-712-3999 x1494, we're able to connect without any issues.

Regards,
Plum Support

[sheeja.v]

Unable to connect to both the numbers 617-712-3999 (1485 and 1494).

[support]

Hi,

Can you provide more details such as:

- the phone number you dialed
- the phone number you dialed from
- the date and time of when you made the call
- the type of phone you are using
- short description of the issue you're experiencing

As mentioned earlier, we've been able to place successful calls to 617-712-3999 x1485 and 617-712-3999 x1494.

Regards,
Plum Support