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Unable to connect
Posted: Fri Jan 09, 2015 8:36 am
by sheeja.v
I am unable to connect plumvoice phone no. Whenever plumvoice number is dialled it prompts to enter extension but it is not identifying it. After three attempts its disconnecting it.
Re: Unable to connect
Posted: Fri Jan 09, 2015 9:10 am
by support
Hi,
Which phone numbers are you attempting to dial? When dialing 617-712-3999 x1485 and 617-712-3999 x1494, we're able to connect without any issues.
Regards,
Plum Support
Re: Unable to connect
Posted: Fri Jan 09, 2015 9:20 am
by sheeja.v
Unable to connect to both the numbers 617-712-3999 (1485 and 1494).
Re: Unable to connect
Posted: Fri Jan 09, 2015 10:29 am
by support
Hi,
Can you provide more details such as:
- the phone number you dialed
- the phone number you dialed from
- the date and time of when you made the call
- the type of phone you are using
- short description of the issue you're experiencing
As mentioned earlier, we've been able to place successful calls to 617-712-3999 x1485 and 617-712-3999 x1494.
Regards,
Plum Support