Plum IVR Support

Hello there,
I've seen in this post (http://support.plumgroup.com/viewtopic.php?f=2&t=695) about number of infinite loop safe guards in plum platform. Those are maximum number of documents loaded, maximum number of collect phrases...Is there such a limit for maximum number of noinput event (such as when users is prompted but there is no input within time specified)?

Also question is if these limits can be specified/changed somehow, per call or per all calls (i.e. platform)? For example if we want to load more than 500 documents during single IVR call, since our application is highly dynamic.

Thanks for your reply,
Novakovic Dejan

Hi Novakovic,

For your first question, yes there is a limit on the maximum number of noinput events for a single page. You can reset this counter by reloading the page before this counter gets hit.

However, there is no way to adjust, exceed, or ignore the 500 document limit.

If you are reaching the maximum loop counter for document load, we suggest evening out the ratio of page transitions to local form item jumps.

Regards,
Plum Support