Reduced wait time?
Posted: Mon Mar 09, 2015 1:16 pm
I was wondering if there is a way to trim the delay after a user finishes a DTMF input and an input repeat prompt is played. Currently in my setup there is a 5 second delay after a user completes DTMF input to when the next prompt is played that repeats the users input. I know 5 seconds isn't much, but over the course of the call I can save significant time if this is reduced to 1 or 2 seconds. Following is an example in my code (I have removed the url audio source):
Thanks,
Code: Select all
<form id="check">
<property name="termmaxdigits" value="true"/>
<property name="inputmodes" value="dtmf"/>
<field name="chkseq" type="digits?minlength=8;maxlength=9">
<property name="interdigittimeout" value="5s"/>
<property name="timeout" value="20s"/>
<prompt>
<audio src="">
<voice name="mike">
Please enter the check sequence number located on the check. Please include the leading zeroes.
</voice>
</audio>
</prompt>
<filled>
<assign name="seq" expr="chkseq"/>
<prompt>
<prosody rate="-25%">
<voice name="mike">
You entered
<say-as type="acronym">
<value expr="chkseq"/>
</say-as>
</voice>
</prosody>
</prompt>
<goto nextitem="chkseq2"/>
</filled>