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Wav Format Issue

Questions and answers about IVR programming for Plum DEV

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svu
Posts: 5
Joined: Wed Jun 03, 2015 8:51 am

Wav Format Issue

Post by svu »

I am executing this command:

<transfer destexpr="callNumber" transferaudio="Audio/US/PhoneDialing.wav">
<prompt>
Connecting to destination.
</prompt>
</transfer>


However, I am getting a wav file error. I have tried several audo apps to produce the correct format with success. Please recommend an application to produce the correct format. thanks, scott


Attempting to fetch http://us.popproxy.plumgroup.com/plumvp ... ialing.wav
Stream from Audio/US/PhoneDialing.wav has been started
Playing filler!
File: Audio/US/PhoneDialing.wav not WAV/RIFF format
Unrecognized format in WavDecoder
Error decoding filler audio

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Wav Format Issue

Post by support »

The audio must be in one of these formats:

8 kHz 16-bit linear PCM headerless (*.l16)
8 kHz 8-bit µ-law encoded headerless (*.ul)
8 kHz 8-bit a-law encoded headerless (*.al)
8 kHz 16-bit linear PCM WAV (*.wav)
8 kHz 8-bit µ-law WAV (*.wav)
8 kHz 8-bit a-law WAV (*.wav)
MP3 (*.mp3) - Note: If the audio file is poorly encoded, the mp3 will not work.

There are a number of free online audio converters, such as this one: http://audio.online-convert.com/convert-to-wav

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