Plum IVR Support

Hi

We are using the outbound calling functionality.
We are currently using the AT&T Natural Voices 1.4 TTS engine with the English language.

I want to know how I go about changing to the Nuance RealSpeak 4.0 engine, and using the Portuguese (pt-PT) language.

Regards
Werner

Hi Werner,

For outbound calls, you will have to contact Plum Support by email. Be sure to include your customer number in the subject line of your request.

Also note that changing the outbound TTS engine for your account will change the TTS engine for all of your outbound calls. This may be problematic if you have TTS engine specific settings set in your VXML applications. If you need to use multiple TTS engines for outbound, please contact your account manager about setting up an alternate hosting account for this purpose.

After setting the TTS engine, use of the pt-PT language is handled through your VXML code. You can use the <voice> tag to set the voice and language for specific prompts, or use the "voicename" property to set it globally throughout your application.

Regards,
Plum Support