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No audio

Questions and answers about IVR programming for Plum DEV

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lhwong
Posts: 1
Joined: Thu Jul 16, 2015 12:00 am

No audio

Post by lhwong »

Dear,

I manage to receive call after setting up a call, however, I don't hear any voice.

Please see message in call log. Any idea?

Thu 16 Jul 2015 12:56:12 AM EDT:
Call Start Event: ANII 12159954090 DNIS outbound VURL http://us.popproxy.plumgroup.com/plumvp/startpage.php
DocumentParser::FetchDocument()
impl->dxi->waitForPlayEOD() detected a disconnect. Abandoning queued data.
Line disconnect detected. Abandoning queued audio data.
VXI::exit_element()
Call End Event
Ending session
Ending Session On Channel 74

My loginId is adrian@embeddedwireless.com

Regards,
--Wong Liong Hung

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: No audio

Post by support »

Hi,

It looks like your calls are disconnecting immediately after they connect. We have contacted the carrier who handles our outbound calls, giving them the example you provided.

We apologize for the inconvenience, and will update you when we learn more.

Regards,
Plum Support

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: No audio

Post by support »

Hi,

We've heard back from our carrier, and it seems that they are sending the call successfully to the terminating carrier.

You may want to contact your carrier to see why these calls are being disconnected.

Regards,
Plum Support

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