Plum IVR Support

Dear,

I manage to receive call after setting up a call, however, I don't hear any voice.

Please see message in call log. Any idea?

Thu 16 Jul 2015 12:56:12 AM EDT:
Call Start Event: ANII 12159954090 DNIS outbound VURL http://us.popproxy.plumgroup.com/plumvp/startpage.php
DocumentParser::FetchDocument()
impl->dxi->waitForPlayEOD() detected a disconnect. Abandoning queued data.
Line disconnect detected. Abandoning queued audio data.
VXI::exit_element()
Call End Event
Ending session
Ending Session On Channel 74

My loginId is adrian@embeddedwireless.com

Regards,
--Wong Liong Hung

Hi,

It looks like your calls are disconnecting immediately after they connect. We have contacted the carrier who handles our outbound calls, giving them the example you provided.

We apologize for the inconvenience, and will update you when we learn more.

Regards,
Plum Support

Hi,

We've heard back from our carrier, and it seems that they are sending the call successfully to the terminating carrier.

You may want to contact your carrier to see why these calls are being disconnected.

Regards,
Plum Support