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Call transfer on outbound call

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dnagel
Posts: 18
Joined: Sat Feb 08, 2014 10:18 am

Call transfer on outbound call

Post by dnagel »

Hello,

I am able to queue an outbound call, however when attempting to transfer the call, the call is disconnected.

Here is a sample outbound script that is grabbed once the call is connected:

<?xml version="1.0"?>
<vxml version="2.0">
<property name="inputmodes" value="dtmf"/>
<form>
<block>
<prompt>This message is for someone.</prompt>
</block>
<transfer dest="tel:+811111111111">
<prompt> Please hold while I transfer you to the next available customer representative. </prompt>
</transfer>
</form>

</vxml>

Of course the dest is a valid phone number.
Any thoughts or feedback is appreciated.

Thanks,
Don

dnagel
Posts: 18
Joined: Sat Feb 08, 2014 10:18 am

Re: Call transfer on outbound call

Post by dnagel »

When looking at the PBX, this is what the response is

8/26/15 6:06:10 PM-419ms Line = 9, Channel = 23, Q.931 Message = Connect, Call Ref = 104885, Direction = To Switch
8/26/15 6:06:10 PM-427ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:10 PM-435ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:10 PM-438ms Call Ref = 104885, Answered, Line = 9, Channel = 23
8/26/15 6:06:20 PM-151ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 100 Trying
8/26/15 6:06:20 PM-154ms Line = 17, Channel = 2, SIP Message = Invite, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:20 PM-158ms Call Ref = 104886, Originator Type = Trunk, Destination Type = none
8/26/15 6:06:20 PM-165ms Line = 17, Channel = 2, SIP Message = Response, Direction = From Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2, Response = 404 Not Found
8/26/15 6:06:20 PM-170ms Line = 17, Channel = 2, SIP Message = Ack, Direction = To Switch, From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2
8/26/15 6:06:21 PM-158ms Line = 17, Channel = 1, SIP Message = Bye, Call Ref = 104885, Direction = To Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2
8/26/15 6:06:21 PM-160ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091213@192.168.2.10, To = 917632803363@192.168.2.2, Response = 200 OK
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Originator State = Clearing, Type = Trunk, Destination State = Connected, Type = Trunk
8/26/15 6:06:21 PM-161ms Call Ref = 104885, Disconnect from Originator End


notice:
From = 917632803363@192.168.2.10, To = 011817637577033@192.168.2.2

I'm wondering if this has something to do with the upgrade we just had applied to our system.

Thanks,
Don

dnagel
Posts: 18
Joined: Sat Feb 08, 2014 10:18 am

Re: Call transfer on outbound call

Post by dnagel »

Everything is working, not sure if anything was changed on the server.

You can remove this posting if you like.

Thanks,
Don

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