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Call from CcXML to plum voice IVR

Questions and answers about IVR programming for Plum DEV

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vikas
Posts: 53
Joined: Wed May 13, 2015 7:46 pm

Call from CcXML to plum voice IVR

Post by vikas »

When we transfer call from a CCXML hosted on another platform to IVR hosted on Plum Voice I see that the call gets transferred.
Is there a way to identify that it's a outbound call from CcXML and not a regular call from customer?
Is there a way to identify?

We are trying to automate IVR testing for which we are using a CCXML to make a outbound call to our IVR.
If we are able to uniquely identify outbound calls then we can simulate DTMF input using recorded DTMF tones.

support
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Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Call from CcXML to plum voice IVR

Post by support »

Hi Vikas,

Unfortunately, there is no way to specifically identify a call as having come from a CCXML platform rather than a regular customer. However, you can identify callers based on caller ID. For example, you could override the outgoing caller ID on your CCXML platform to something that none of your callers would use. For example 212-555-1234 is a valid caller ID but not a real phone number. You could then check for the presence of that specific caller ID in your VoiceXML code and execute the required code for testing. Alternatively, you could request an additional phone number for your account and not provide that phone number to your customers. You could then check the incoming DNIS in your application code and calls to that new phone number could execute the required code for testing.

Regards,
Plum Support

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