Call from CcXML to plum voice IVR
Posted: Tue Oct 20, 2015 7:12 pm
When we transfer call from a CCXML hosted on another platform to IVR hosted on Plum Voice I see that the call gets transferred.
Is there a way to identify that it's a outbound call from CcXML and not a regular call from customer?
Is there a way to identify?
We are trying to automate IVR testing for which we are using a CCXML to make a outbound call to our IVR.
If we are able to uniquely identify outbound calls then we can simulate DTMF input using recorded DTMF tones.
Is there a way to identify that it's a outbound call from CcXML and not a regular call from customer?
Is there a way to identify?
We are trying to automate IVR testing for which we are using a CCXML to make a outbound call to our IVR.
If we are able to uniquely identify outbound calls then we can simulate DTMF input using recorded DTMF tones.