We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Parse everything that caller speaks

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
A.K.
Posts: 4
Joined: Sat Nov 21, 2015 1:57 am

Parse everything that caller speaks

Post by A.K. »

Hi there,

Is it possible to get everything in text that caller speaks into a variable without specifying any grammar?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Parse everything that caller speaks

Post by support »

Hi,

There's no way to do live transcription into a variable, no. Generally to gather open ended input a recording would be made of the caller speaking and then that recording could be transcribed or used afterward, but otherwise you would need a grammar to match what the caller is speaking to set a value based on their input. You can, however, set variables associated with phrases in your grammar, such that additional data can be associated with a single grammar match. An example can be found here: http://www.plumvoice.com/docs/dev/devel ... tag_format

Regards,
Plum Support

Post Reply