Plum IVR Support

Hi there,

Is it possible to get everything in text that caller speaks into a variable without specifying any grammar?

Hi,

There's no way to do live transcription into a variable, no. Generally to gather open ended input a recording would be made of the caller speaking and then that recording could be transcribed or used afterward, but otherwise you would need a grammar to match what the caller is speaking to set a value based on their input. You can, however, set variables associated with phrases in your grammar, such that additional data can be associated with a single grammar match. An example can be found here: http://www.plumvoice.com/docs/dev/devel ... tag_format

Regards,
Plum Support