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A/B script testing?

Questions and answers about IVR programming for Plum DEV

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emyhre
Posts: 6
Joined: Wed Nov 25, 2015 2:36 pm

A/B script testing?

Post by emyhre »

The welcome screen to VoiceTrends in Plum Dev says that it can be used to perform A/B experiments on scripts. Yet I don't see anything in the documentation or in VoiceTrends that looks like it does that.

How do you set up an A/B test with VoiceTrends?

http://www.plumvoice.com/docs/voicetrends/start

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: A/B script testing?

Post by support »

Hello emyhre,

The page you linked is the correct one on how to perform A/B testing. Specifically, if you go here http://www.plumvoice.com/docs/voicetren ... comparison you will see how you can achieve this.

Please let us know if you need any further assistance.

Regards,
Plum Support

emyhre
Posts: 6
Joined: Wed Nov 25, 2015 2:36 pm

Re: A/B script testing?

Post by emyhre »

Ah, ok thanks. I wouldn't really consider date comparison an A/B experiment since you're necessarily not getting the same mix of users and other external conditions, but I understand how it can still be useful.

I was hoping that the feature was something like Google Analytics experiments which facilitates and measures the A/B variants automatically, with some instrumentation.

Thanks for the pointer.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: A/B script testing?

Post by support »

Hello emyhre,

We currently do not offer a feature similar to Google Analytics experiments but we have passed this up to the engineers to possibly be implemented.

Regards,
Plum Support

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