Plum IVR Support

hi!

we own an account in plum dev. The accoung configures remote url in the application configuration.
but when we try to dial the number, we get a woman voice saying: "plum voice demo... evalutation purpose.. you can enter the extension of your application in anytime"
no request for are url is performed, and the plum log does not show any calls.

whats the problem?
thanks

Hello Simplee,

The reason why no request for your url is being reached is due to the fact that your account is currently configured for a demo and is waiting for the 4 digit extension before it starts. If you take a look at your Account Configuration page you will see your 4 digit extension that is required for the application to start.

Regards,
Plum Support

Im calling my number and trying to enter my key as the recording of the woman starts, nothing happens.
there is not reaction for the digits input...

thanks.

Hello Simplee,

Upon validating and testing your application it seems you are receiving a bad_fetch when trying to fetch the URL.

Below is from a log in a recent call we placed to your application:
We have blocked out some of the URL for security reasons.

Attempting to fetch https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo
DocumentParser::FetchDocument - Parse error in file "https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo", line 9, column 8 - Element 'block' is not valid for content model: '(catch|help|noinput|nomatch|error|data|form|link|menu|meta|metadata|property|script|var)+'
errno: 205 uri https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo
received event: error.badfetch:

When calling into the application we are able to get past the extension, it fails directly after this when trying to fetch your URL. Please review your URL and code to check for any errors.

Regards,
Plum Support

support wrote:Hello Simplee,

Upon validating and testing your application it seems you are receiving a bad_fetch when trying to fetch the URL.

Below is from a log in a recent call we placed to your application:
We have blocked out some of the URL for security reasons.

Attempting to fetch https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo
DocumentParser::FetchDocument - Parse error in file "https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo", line 9, column 8 - Element 'block' is not valid for content model: '(catch|help|noinput|nomatch|error|data|form|link|menu|meta|metadata|property|script|var)+'
errno: 205 uri https://***-staging-data-validation5.*******.com:4439/calls?callsid=129&provider_name=gundersen&provider_cbo
received event: error.badfetch:

When calling into the application we are able to get past the extension, it fails directly after this when trying to fetch your URL. Please review your URL and code to check for any errors.

Regards,
Plum Support

hi, im looking for the error, ive changed the return value from my url to be the simplest vxml example plum has in the tutorial but i still get no response.
also, i do not see any request made for my server from the outside.
are you sure this is the error?

thanks

Hello Simplee,

We have validated and reviewed your current configuration attached to your demo number and can confirm it is working properly.

Upon calling we receive the prompt, "Hi, we are Simplee" then the call disconnects.

Please make sure to enter your extension immediately when prompted. There is a property tag of barge-in set to "true" allowing you to enter your extension at any point when you first dial in. However, due to this the IVR will also pick up outside noises, ex. loud breathing, as an attempt to enter information. This will cause the IVR to reply with "I'm sorry, I didn't get that" and reprompt you for your extension. So just be mindful of this when placing your calls. Everything looks to be in working order though and the logs show no errors for the current application you have configured.

Regards,
Plum Support