calls disconect in the middle
Posted: Thu May 05, 2016 10:28 am
Hi,
im trying to create a simple flow in plumDev.
but the calls keep being disconnected or redirected in the middle of the prompt.
im attaching a sample of my vxml:
<vxml version="2.0">
<form id="main">
<field name="input" type="digits">
<prompt timeout="10s" count="1,2,3">
<voice name="mike">
please enter your account number followed by the pound sign. you can find the account number on your paper statement
</voice>
</prompt>
</field>
<filled>
<submit namelist="input" next="...."/>
</filled>
<catch event="nomatch noinput" count="1,2">
<reprompt/>
</catch>
<catch event="nomatch noinput" count="3">
<goto next="#redirect"/>
</catch>
</form>
<form id="redirect">
<transfer dest="tel:+11234567890">
<prompt>
<voice name="mike">you are being transfered to customer support</voice>
</prompt>
</transfer>
</form>
</vxml>
most of the time the call is being transferred in the middle of the initial text in the field section, "please enter your account number" is being cut.
can you verify my vxml?
thanks!
im trying to create a simple flow in plumDev.
but the calls keep being disconnected or redirected in the middle of the prompt.
im attaching a sample of my vxml:
<vxml version="2.0">
<form id="main">
<field name="input" type="digits">
<prompt timeout="10s" count="1,2,3">
<voice name="mike">
please enter your account number followed by the pound sign. you can find the account number on your paper statement
</voice>
</prompt>
</field>
<filled>
<submit namelist="input" next="...."/>
</filled>
<catch event="nomatch noinput" count="1,2">
<reprompt/>
</catch>
<catch event="nomatch noinput" count="3">
<goto next="#redirect"/>
</catch>
</form>
<form id="redirect">
<transfer dest="tel:+11234567890">
<prompt>
<voice name="mike">you are being transfered to customer support</voice>
</prompt>
</transfer>
</form>
</vxml>
most of the time the call is being transferred in the middle of the initial text in the field section, "please enter your account number" is being cut.
can you verify my vxml?
thanks!