Getting timeout error when we try to play an audio file (8 kHz 16-bit .WAV file) from our application hosted in production environment of PLUM by referring to file available in PLUM File Repository. Where as same approach is working using same code snippet in development environment of PLUM.
Note: We referred URL of audio file uploaded into production environment repository in our application hosted in production environment and referred URL of audio file uploaded into development environment repository in our application hosted in development environment
Is there any difference in how audio file is referred in Production environment compared to Development environment?
Code Snippet:
Code: Select all
<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt>
<audio src="http://repo.local.plumgroup.com/root/d888d36b9fbb86bfa9d238f72845e8cd/AudioFiles/Default/ENUS/ENUS_0001.wav">
TEST Welcome to your Credit Union Voice Response system. You will need a touchtone telephone to use this system.
</audio>
<audio src="http://repo.local.plumgroup.com/root/d888d36b9fbb86bfa9d238f72845e8cd/AudioFiles/Default/ENUS/ENUS_0002.wav">
TEST Please listen carefully as our menu options have changed.
</audio>
</prompt>
</block>
</form>
</vxml>
Tue 01 Nov 2016 12:49:21 AM EDT:
Error fetching document http://repo.local.plumgroup.com/root/d8 ... S_0001.wav due to Connection timed out after 30000 milliseconds
Audio segment from the URL
http://repo.local.plumgroup.com/root/d8 ... S_0001.wav added to prompt queue
Unrecognized format in pvxPromptConvertCopySource
Failure during pvxPromptConvertCopySource
bargein set to true
INPUTMODES set to "DTMF VOICE"
Thanks
Cubus