We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Form playback and confirmation for sensitive info

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
todd_russell
Posts: 3
Joined: Wed Sep 14, 2016 2:27 pm

Form playback and confirmation for sensitive info

Post by todd_russell »

I am building a user flow where a customer can enter in their credit card to make a payment, and want to be able to read back the number to the customer so that they can confirm it is valid. What is the best practice for doing this with sensitive information? For other, less sensitive fields, we post the value to our server and then we generate new vxml to read it back, but this then shows up in our logs which we don't want for this sensitive information. Is there another way that I can play back the number to the customer for confirmation so that it won't appear in logs?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Form playback and confirmation for sensitive info

Post by support »

Yes, you should set the logging property to "private". For more information and code examples, please take a look at our docs: http://www.plumvoice.com/docs/dev/voice ... []=logging

Post Reply