Retain original Caller ID on call forward from PBX system

Questions and answers about IVR programming for Plum DEV

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cubus

  • Posts: 3
  • Joined: Thu Jul 07, 2016 12:11 am

Retain original Caller ID on call forward from PBX system

PostFri Jan 27, 2017 1:16 pm

Hi,
We have PBX system and all calls to our current IVR system are made to a phone number part of PBX system. We would like our users to continue calling same phone number part of PBX system instead of calling the PLUM number directly.

Currently we are forwarding the call to PLUM number whenever we receive a call on our phone number part of PBX system. With this approach we found the PLUM is not receiving actual Caller ID of user instead PLUM is receiving PBX system phone number as Caller ID.

It would be great help if you can let us know the configuration changes we should consider doing to PBX system so actual Caller ID is forwarded/sent to PLUM

Thanks
Cubus
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support

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  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: Retain original Caller ID on call forward from PBX syste

PostFri Jan 27, 2017 3:39 pm

Hi Cubus,

Our best suggestion would be to check with your PBX support team. We can't control the ANI that is being sent to us, we can only display what we receive. You may be able to reconfigure the PBX to pass on the original ANI rather than overwriting it, but how to do so would depend on your individual PBX setup, into which we have no insight.

Please let us know if we can help you with anything else.

Regards,
Plum Support
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cubus

  • Posts: 3
  • Joined: Thu Jul 07, 2016 12:11 am

Re: Retain original Caller ID on call forward from PBX syste

PostMon Jan 30, 2017 3:39 am

Thank You! We will check with PBX support team.

Thanks
Cubus

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