Reg: Call Forward

Questions and answers about IVR programming for Plum DEV

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bmreddyrs

  • Posts: 44
  • Joined: Wed May 25, 2016 5:03 am

Reg: Call Forward

PostThu Feb 23, 2017 2:58 am

I created the application callTransfer in scratchPad. Find the below xml file

<?xml version="1.0"?>
<vxml version="2.0">
<form><var name="CallSid" expr="'f167f450-4382-45d5-9d6b-75028657d7be'"/>
<var name="autoDigits" expr="1"/>
<transfer name="mycall" dest="tel:+12562740056">
<prompt bargein="false">
<audio src="https://wcdevint2.wavecrest.in:444/static/ivr/MyFare/en/wc-A63.wav" fetchtimeout="60000ms" />
<break time="4s" />
</prompt>
</transfer>
</form>
</vxml>

Call not getting to connect this number: +12562740056, this number owned by Twilio IVR.

But i give the my number: +919160111490, this is wokring fine.

Please let me know, 1). why the twilio number not connected.
2) suppose the connection well, how much time plum dev connection keep alive?

Thanks,
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support

  • Posts: 3348
  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: Reg: Call Forward

PostThu Feb 23, 2017 6:08 pm

Hi,

Our call logs show an attempted call to that Twilio number: "Bridge Transfer: tel:+12562740056" and we see a few call attempts as well. None of the calls successfully connected to the far-end Twilio number. These are what we see:
Code: Select all
Call 1:
Mon 20 Feb 2017 05:36:52 AM EST:
Bridge Transfer: tel:+12562740056

Mon 20 Feb 2017 05:37:24 AM EST:
received event: connection.disconnect.hangup:
Code: Select all
Call 2:
Mon 20 Feb 2017 05:42:50 AM EST:
Bridge Transfer: tel:+12562740056

Mon 20 Feb 2017 05:42:53 AM EST:
received event: connection.disconnect.hangup:
We also found the successful call to your number:
Code: Select all
Mon 20 Feb 2017 05:34:32 AM EST:
Bridge Transfer: tel:+919160111490

Mon 20 Feb 2017 05:35:02 AM EST:
Transfer Connected

Mon 20 Feb 2017 05:35:06 AM EST:
received event: connection.disconnect.hangup:
We added the following information to your script within the transfer tag to help debug the issue:
Code: Select all
<filled>
<log><value expr="mycall"/></log>
</filled>
After some test calls, we've found that we were consistently receiving either a "noanswer" response or a "busy" response. We believe the issue is related to an issue with the Twilio IVR and not the Plum transfer attempt. Please follow up with Twilio to determine what may be happening on their side.

Regards,
Plum Support
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bmreddyrs

  • Posts: 44
  • Joined: Wed May 25, 2016 5:03 am

617-712-3999 x6298

PostTue May 30, 2017 8:27 am

Hi Team,

we are unable to get the input request parameters from this number: 617-712-3999 x6298.

Please check
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support

  • Posts: 3348
  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: Reg: Call Forward

PostTue May 30, 2017 12:40 pm

Hi,

Could you provide more insight in what you're referring to when you say "input request parameters"? Are you referring to the GET variables contained within the start_url?

Regards,
Plum Support

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