Plum IVR Support

Hello,

For our integration purposes a while time ago we created an outbound campaign but at some point we had to suspend it.
Now we want to restart it, however the queue contains 9472 pending calls. We’re not able to find a way to remove all the calls at once - no such button exists. We absolutely do not want to process all the queued calls. Removing almost 10k entries one by one is out of consideration either. Do you know how can we free our call queue? Should we remove the campaign on the whole and recreate it? If so, then how we do it?

Please advise.

Thanks in advance,
Mike

Hi Mike,

Our engineers can manually remove the remaining queued calls from our database. Can you confirm the login for the account?

Regards,
Plum Support

Hello,

Thanks for a quick reply! We login under sigmapayment and the queue that we want to be reinitialized is 'default' (the only one we have).


Best regards,
Mike

Hi Mike,

All of the queued calls have now been removed from your campaign. Please let us know if you need anything else.

Regards,
Plum Support

Hello,

Thank you very much guys, great job!

Best regards,
Mike