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Outbound call to an Extension number using QueueCall service

Questions and answers about IVR programming for Plum DEV

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aravindm
Posts: 14
Joined: Mon Mar 30, 2015 10:40 am

Outbound call to an Extension number using QueueCall service

Post by aravindm »

Hi,

I am looking for an option to place outbound call to an extension using QueueCall service. What is correct input format to pass the extension in phone_number field?

I tried "9876543210x111", "9876543210111" & tel:+19876543210;postd=111. It does not work. Please guide.
Last edited by aravindm on Tue Jun 06, 2017 9:28 am, edited 1 time in total.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Outbound call to an Extension number using QueueCall ser

Post by support »

Hi Aravind,

You can use the following example format to dial out to an extension number:

Code: Select all

<transfer dest="tel:+11234567890;postd=1234"/>
Hope this helps.

Regards,
Plum Support

aravindm
Posts: 14
Joined: Mon Mar 30, 2015 10:40 am

Re: Outbound call to an Extension number using QueueCall ser

Post by aravindm »

We have to look for alternative solution based on your response. So, it is not possible to place outbound call to an extension using queuecall.php POST service request. The VXML transfer is the only way to achieve it. Please confirm.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Outbound call to an Extension number using QueueCall ser

Post by support »

Hi Aravind,

Sorry for the confusion. The correct way to place an outbound call to an extension is to set the phone_number field like below:

Code: Select all

tel:+19876543210;postd=111
It looks like from your first post that you have already tried that. Our suggestion from here is to try adding pauses before the post dial digits, like below:

Code: Select all

tel:+19876543210;postd=p111
The "p" in the postd parameter lets the IVR know to pause briefly before dialing "111" as an extension. You can add additional p to create a longer pause like below:

Code: Select all

tel:+19876543210;postd=ppp111
Unfortunately, because every auto attendant system is a little different, it is not possible to automatically figure out how many pauses are necessary before the extension can be dialed. We suggest you test around with various numbers of "p" until you are successful.

Hope this helps.

Regards,
Plum Support

aravindm
Posts: 14
Joined: Mon Mar 30, 2015 10:40 am

Re: Outbound call to an Extension number using QueueCall ser

Post by aravindm »

Thank you for your inputs. This is working fine as expected.

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