We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

SMS: Start/Stop messages

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

SMS: Start/Stop messages

Post by jverweij »

We are implementing SMS and need to send customized start and stop responses. It is not clear in the documentation how to do this of if this can be done. The current canned response to a STOP is "You have successfully been unsubscribed from this number....." How do we disable the response so that we can pass our own message through.
Thanks

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: SMS: Start/Stop messages

Post by support »

Hi,

Customized start and stop responses are not supported at this time, though we have added it to our feature request list for future platform updates.

Regards,
Plum Support

jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

Re: SMS: Start/Stop messages

Post by jverweij »

Thanks for the reply. I'll reach out to our AM as that is a client requirement before we can implement with production clients.

Post Reply