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SMS: Start/Stop messages

Posted: Mon Aug 21, 2017 8:49 pm
by jverweij
We are implementing SMS and need to send customized start and stop responses. It is not clear in the documentation how to do this of if this can be done. The current canned response to a STOP is "You have successfully been unsubscribed from this number....." How do we disable the response so that we can pass our own message through.
Thanks

Re: SMS: Start/Stop messages

Posted: Tue Aug 22, 2017 10:51 am
by support
Hi,

Customized start and stop responses are not supported at this time, though we have added it to our feature request list for future platform updates.

Regards,
Plum Support

Re: SMS: Start/Stop messages

Posted: Tue Aug 22, 2017 2:29 pm
by jverweij
Thanks for the reply. I'll reach out to our AM as that is a client requirement before we can implement with production clients.