How to do a three way call ?

Questions and answers about IVR programming for Plum DEV

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foxnet

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  • Joined: Tue Oct 03, 2017 2:22 pm

How to do a three way call ?

PostTue Oct 03, 2017 11:03 pm

Hi,

Is there any possibility of do a three way call to listen in realtime the outgoing call?

Thanks
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support

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Re: How to do a three way call ?

PostThu Oct 05, 2017 10:01 am

Hi,

Could you give specific examples or scenarios for your question?

Do you mean the ability to listen in the outgoing call a customer is currently on? Or to have the outgoing call reach both a service representative and a customer at the same time?

Regards,
Plum Support
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foxnet

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  • Joined: Tue Oct 03, 2017 2:22 pm

Re: How to do a three way call ?

PostThu Oct 05, 2017 11:52 am

Hi,

I mean the ability to listen in the outgoing call a customer is currently on.

Regards
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support

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  • Joined: Mon Jun 02, 2003 4:47 pm
  • Location: Boston, MA

Re: How to do a three way call ?

PostThu Oct 05, 2017 12:25 pm

Hi,

We do not have a function for listening in a live outgoing call. However, you can listen to the call afterwards in the recording.

Hope this answers your question.

Regards,
Plum Support

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