Plum IVR Support

UPDATE...

I've solved this one. It was caused by bargein due to high background noise. Instead, I've limited input to DTMF and ensure bargein=false for all prompts.

Thanks...Scott


Hi Support Team,

Here's an excerpt from my call log. For some reason, my queued audio prompts stop playing. As you can see in the log, the audio prompts are queued successfully and there are no other errors in the log. Earlier prompts from this vxml doc play.

Can you help?

Thanks...Scott

============================

Entering form = 'login' form item = '$_internalName_834558'
Newly queued prompts are now being played

Fri 20 Oct 2017 03:22:43 PM EDT:
Posted form data is URL encoded
Attempting to fetch https://www.XXXXXXX.net/XXXXXXXX

Fri 20 Oct 2017 03:22:44 PM EDT:
VXI::assign_element(name="caregiver" expr = "resp_login.response.data.user")
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
Hello Mortimer Caregiver 1</speak>
---------
Entering form = 'login' form item = '$_internalName_834559'
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
You have a visit currently in progress with PT Claimant 1</speak>
---------
Call End Event
Ending session
Ending Session On Channel 6