Transfer number from IVR to CSR
Posted: Wed Nov 01, 2017 5:50 pm
For a transfer from our automated system to an external number how do we use the ivr number for the outgoing transfer instead of the users number.
Transferring using the ivr phone number would look something like this.
Code: Select all
<transfer destexpr=" 'tel:+TRANSFER#;ani='+session.connection.dnis">
<prompt bargein="false">Please wait while you are transferred</prompt>
</transfer>