Transfer number from IVR to CSR
Posted: Wed Nov 01, 2017 5:50 pm
For a transfer from our automated system to an external number how do we use the ivr number for the outgoing transfer instead of the users number.
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Code: Select all
<transfer destexpr=" 'tel:+TRANSFER#;ani='+session.connection.dnis">
<prompt bargein="false">Please wait while you are transferred</prompt>
</transfer>