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Use of SIP Headers

Questions and answers about IVR programming for Plum DEV

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ljnftw
Posts: 6
Joined: Mon Oct 30, 2017 10:47 am

Use of SIP Headers

Post by ljnftw »

We have a client who will be transferring calls from their IVR to ours. We are hoping to use a SIP header to pass information from them to us.

In searching the forum I see the following post from 6/16/10.

viewtopic.php?f=2&t=1538&p=5014&hilit=sip+header#p5011

It states:

we currently don't allow for inbound SIP calls or expose those SIP details at the VoiceXML level.

Is this functionality available now?

Kevin

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Use of SIP Headers

Post by support »

Hello,

Yes, we do allow for incoming SIP calls and it is possible to get direct access to incoming SIP headers (x-* and User-to-User). However, in order to access this feature, you will need to get in touch with your account manager in order to get approval for inbound SIP.

Thanks,
Plum Support

ljnftw
Posts: 6
Joined: Mon Oct 30, 2017 10:47 am

Re: Use of SIP Headers

Post by ljnftw »

Thank you for the reply.

Is there a specific SIP standard that Plum requires?

Also if necessary can Plum handle a non-standard header?

We are looking to pass an account number from their IVR to ours so we do not have to reacquire it.

For example something like:

Account: 123456.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Use of SIP Headers

Post by support »

Hello,

Our systems utilize the SIP standards, we do not have any proprietary SIP software. Our IVR platform will only allow access to the SIP headers for User-to-User and x-*.

Thanks,
Plum Support

ljnftw
Posts: 6
Joined: Mon Oct 30, 2017 10:47 am

Re: Use of SIP Headers

Post by ljnftw »

Thank you again.

This gets me started.

One more thing, we are a DIY shop. What do we need to do to get the SIP header information in our process?

Is there any set up that will be required?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Use of SIP Headers

Post by support »

Hello,

Please reach out to your account manager in order to get approval for inbound SIP.

Thanks,
Plum Support

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