How to pause for caller input

Questions and answers about IVR programming for Plum DEV

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srmoser430

  • Posts: 20
  • Joined: Thu Oct 19, 2017 3:40 pm

How to pause for caller input

PostWed Dec 20, 2017 12:42 pm

Hi Folks,

I have a user activation script that requires the caller to enter a code that we send via email. I'd like to provide the user extended input time while they retrieve this code from the email.

What's the recommended way to accomplish this?

Thanks for your help!

Scott
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support

  • Posts: 3544
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: How to pause for caller input

PostWed Dec 20, 2017 3:08 pm

Hi Scott,

There are two different methods you can use to extend the timeout interval for a single input.

To set the timeout interval for a single prompt you can include the following attribute in the prompt tag:

Code: Select all
<prompt timeout="60s">
  This prompt's timeout is sixty seconds
</prompt>


Or you can set the timeout at the field level by using the timeout property, as follows:

Code: Select all
  <property name="timeout" value="60s"/>
    <field name="myfield">
      <prompt>
        This prompt's timeout is sixty seconds
      </prompt>


Please note that the maximum allowed timeout interval with both of these methods is 60 seconds.

Regards,
Plum Support

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