Suggestions on Sensitivity and Condifence
Posted: Thu Jan 04, 2018 11:46 am
We developed IVR for one of our client. They/We are facing sensitivity issues.
The voice input like the account number or first 3 letters of the last name are not being understood very well. Also the IVR is sensitive for any small voices in the background too. I tried various settings for sensitivity but was not successful.
I went through the technical blogs and saw suggestions on using dtmf(keypad) than voice in case of these sensitivity issues.
But I still want someone from tech to review our application and see if they can provide any suggestions on improving our IVR system. The vXML is there in scratchpads in my account.
The voice input like the account number or first 3 letters of the last name are not being understood very well. Also the IVR is sensitive for any small voices in the background too. I tried various settings for sensitivity but was not successful.
I went through the technical blogs and saw suggestions on using dtmf(keypad) than voice in case of these sensitivity issues.
But I still want someone from tech to review our application and see if they can provide any suggestions on improving our IVR system. The vXML is there in scratchpads in my account.