IVR to pronounce a name

Questions and answers about IVR programming for Plum DEV

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IVR to pronounce a name

PostTue Jan 23, 2018 3:24 pm

Our IVR system has to give the Insurance Information of our clients.
Ex: There can be any insurance on file Example GEICO, Medicare OH etc.
The IVR voice is saying these names very bad. Ex: GEICO is said as geecondo.
I can't use spell here. Is there an option to pronounce these names properly.


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Re: IVR to pronounce a name

PostTue Jan 23, 2018 4:47 pm

The best way to avoid mispronunciation is by uploading audio files for each insurance company's name.
Code: Select all
<audio src = "wav/geico.wav">

Yet if you're unable to record any audio files, the names could also be spelled out phonetically.
Code: Select all
   Guy Co

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