IVR to pronounce a name

Questions and answers about IVR programming for Plum DEV

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it@acryness.com

  • Posts: 6
  • Joined: Tue Dec 05, 2017 3:57 pm

IVR to pronounce a name

PostTue Jan 23, 2018 3:24 pm

Our IVR system has to give the Insurance Information of our clients.
Ex: There can be any insurance on file Example GEICO, Medicare OH etc.
The IVR voice is saying these names very bad. Ex: GEICO is said as geecondo.
I can't use spell here. Is there an option to pronounce these names properly.
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admin

Site Admin

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  • Joined: Thu May 29, 2003 3:12 pm

Re: IVR to pronounce a name

PostTue Jan 23, 2018 4:47 pm

Hi,
The best way to avoid mispronunciation is by uploading audio files for each insurance company's name.
Code: Select all
 
<audio src = "wav/geico.wav">
   GEICO
</audio>


Yet if you're unable to record any audio files, the names could also be spelled out phonetically.
Code: Select all
 
<prompt>
   Guy Co
</prompt>


Regards,
Plum Support

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